SHIPPING & RETURNS

SHIPPING POLICY

Shipping over a certain dollar threshold will only be shipped to the billing address on file with PayPal or with your credit card company. If you require your order to be shipped to a different address, please add the address to your profile with your credit card company. 

If items are in stock we usually are able to ship within 24 hours of receiving your order. If your item is not in stock we ship your purchase within 24 hours from receipt of our shipment. 

​​RETURN & EXCHANGE POLICY​

 

We only accept returns on most new, unused items within 30 days of shipment for a full refund on the cost of goods (some forms of payment require a restocking fee of 5%). Purchases made with a credit card that after cancelled after the transaction has been completed will be subject to a $15 charge back fee, this is a fee the credit card processor charges for charge backs. Shipping cannot be refunded.

 

Electronics must be unopened and in original packaging in order to be returned. 3D Printers cannot be returned if used and must be unopened in the original packaging. If there is a manufacturer defect we can contact the manufacturer on your behalf to arrange repairs, or replacement, whichever the manufacturer deems to be appropriate given the situation. 

We are not responsible for improper connections. A fee will be removed from original payment if free shipping was used for delivery.

 

If you have any questions please                                with your order number and details of your inquiry, and we will respond within 24 hours. 

 

 

 

© 2019 by CONCEPTUALIZE CAD & Print

Victoria, British Columbia

Canada

email: ccadprint@gmail.com

tel: 778-557-7317

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